Privacy Policy

Introduction

ISOBiotech Pty Ltd ("ISOBiotech", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at isobiotech.com.au or make a purchase through our store.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the site. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

We may collect information about you in a variety of ways depending on how you interact with our website and services.

Personal Data — When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect personally identifiable information such as:

• Your name and organisation
• Your email address
• Your mailing or billing address
• Your phone number
• Payment information (processed securely via our payment provider — we do not store card details)

Usage Data — We may also collect non-personally identifiable information automatically when you visit our site, including your browser type, IP address, pages visited, time spent on pages, and referring URLs. This data is used in aggregate form only.

Communications — If you contact us directly via email or our contact form, we retain the content of your message and your contact details in order to respond to you.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including sending order confirmations, shipping notifications, and tracking information
• To respond to your enquiries and provide customer support
• To send you product updates, newsletters, or promotional communications — only if you have opted in to receive them
• To improve our website, products, and services based on usage patterns
• To comply with legal obligations and resolve any disputes
• To prevent fraudulent transactions and monitor against security threats

We will never use your credit card details for marketing purposes. Payment data is used solely to process your transaction.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers — We may share data with trusted third-party service providers who assist us in operating our website, processing payments (e.g. Stripe, PayPal), and fulfilling orders (e.g. DHL, FedEx). These parties are contractually obligated to keep your information confidential.
• Legal Requirements — We may disclose your information where required to do so by law, or in response to valid requests by public authorities (e.g. a court or government agency).
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our site.

If we share demographic information with any third party for research or analytics purposes, we will do so in aggregate, anonymised form only — never as individually identifiable data.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

We use cookies for the following purposes:

• Essential cookies — Required for the website to function, including maintaining your shopping cart session
• Analytics cookies — To understand how visitors interact with our website (e.g. Google Analytics)
• Preference cookies — To remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect certain features of our website, including the checkout process.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes the use of SSL encryption on all pages where personal data is collected or transmitted.

While we take reasonable steps to secure your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — The right to request a copy of the personal information we hold about you
• Correction — The right to request that we correct any inaccurate or incomplete information
• Deletion — The right to request that we delete your personal data, subject to certain exceptions
• Opt-out — The right to opt out of marketing communications at any time
• Data portability — The right to receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@isobiotech.com.au. We will respond to your request within 30 days. Please include your current contact details so we can verify your identity and make the appropriate updates.

Third-Party Links

Our website may contain links to third-party websites, including journal articles, scientific publications, and partner organisations. These sites have their own privacy policies, and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policy of any external site you visit through a link on our website. The inclusion of a link does not imply our endorsement of that site or its practices.

Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:

• General enquiries: info@isobiotech.com.au
• Customer service: customerservice@isobiotech.com.au
• Postal address: P.O. Box 922, Toowong DC, Brisbane QLD 4066, Australia

We aim to respond to all privacy-related enquiries within 5 business days.