Terms & Conditions

Introduction

Please read these Terms and Conditions carefully before using our website or purchasing any products from ISOBiotech Pty Ltd ("ISOBiotech", "we", "our", or "us").

By accessing or using our website at isobiotech.com.au, or by purchasing any of our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

Additional terms and conditions may apply to specific purchases. You will be directed to read and accept those terms prior to completing a purchase.

Definitions

The following terms are used throughout these Terms and Conditions:

Accuracy of Content

We have taken reasonable care to ensure that the information provided on this Website is accurate and up to date. However, we do not warrant, guarantee, or accept any legal liability arising from or connected to the accuracy, reliability, currency, or completeness of anything contained on this Website or on any linked site.

The information on this Website is intended for general informational purposes only and should not replace professional scientific, medical, or legal advice. If you have specific questions about the suitability of our products for a particular application, please contact our technical support team.

Acceptable Use

This Website is made available for your use on your acceptance and compliance with these Terms and Conditions. By using this Website, you agree to the following:

• You will use this Website in accordance with all applicable local, state, national, and international laws and regulations
• You will not use this Website for any unlawful, defamatory, harassing, abusive, fraudulent, or obscene purpose
• You will not allow or authorise any third party to use the Website in any prohibited manner
• You will not attempt to gain unauthorised access to any part of the Website or its related systems
• You will not use automated tools to scrape, crawl, or harvest data from the Website without our prior written consent

We reserve the right to refuse or terminate access to our Website and Services to anyone at any time, without notice or reason, if we believe these Terms and Conditions have been breached.

Any public comments or content submitted to the Website that we consider unlawful, defamatory, or otherwise inappropriate may be removed at our discretion without notice.

Products & Orders

All products listed on our Website are subject to availability. We reserve the right to discontinue any product at any time without notice.

Prices are displayed in Australian Dollars (AUD) unless otherwise stated and are exclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice, however any order already placed and confirmed will be honoured at the price displayed at the time of purchase.

• Orders are subject to acceptance and confirmation by ISOBiotech
• International orders are shipped via DHL or FedEx and typically delivered within 3 weeks of confirmed payment
• You will receive an order confirmation and a tracking number once your order has been dispatched
• If you have not received your order within the expected timeframe, please contact us at customerservice@isobiotech.com.au

Research Use Only

By purchasing or using any ISOBiotech product, you acknowledge and agree that:

• You are a qualified researcher or are operating under the supervision of a qualified researcher
• You will use our products only for lawful research purposes in a suitable laboratory environment
• You will comply with all applicable regulations governing the handling, storage, and disposal of biological research materials
• You will not use our products for any clinical diagnostic, therapeutic, or commercial application without obtaining appropriate regulatory approvals

Accounts & Passwords

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorised use of your account or any other breach of security. ISOBiotech will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

We reserve the right to terminate accounts, remove content, or cancel orders at our discretion, without notice, if we have reason to believe that account security has been compromised or these Terms have been violated.

Intellectual Property

ISOBiotech holds the copyright and all other intellectual property rights in the content of this Website, including but not limited to text, images, graphics, product descriptions, data, layout design, code, and the IPA™ and RapidDetector™ technology and trademarks.

You must not use, reproduce, or replicate our intellectual property other than as expressly permitted by law or with our prior written consent. In particular:

• You may not use our content for commercial purposes without a written licence agreement with ISOBiotech
• You may not reproduce, distribute, or create derivative works from our proprietary technology without authorisation
• You may not use ISOBiotech's trademarks, including IPA™ and RapidDetector™, in any way that could cause confusion or imply endorsement

To request a licence or ask about permissible use of our intellectual property, please contact us at IPAlicense@isobiotech.com.au.

Indemnification

You agree to indemnify, defend, and hold harmless ISOBiotech and its officers, directors, employees, agents, and assigns from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or in any way related to:

• Your use of the Website or our products
• Your violation of these Terms and Conditions
• Your violation of any applicable law or regulation
• Your use of our products outside their intended research purpose
• Any content you submit, post, or transmit through the Website

Limitation of Liability

To the fullest extent permitted by applicable law, ISOBiotech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from or in connection with your use of the Website or our products.

Our total liability to you for any claim arising from or in connection with these Terms shall not exceed the amount you paid to ISOBiotech for the specific product or service giving rise to the claim.

All products and services are provided without warranty, except any warranties provided by law. We do not warrant that the Website will be available uninterrupted, error-free, or free of viruses or other harmful components.

External Links

Our Website may contain links to third-party websites, including scientific journals, reference databases, and courier tracking platforms. These links are provided for convenience and informational purposes only.

The inclusion of a link does not imply our endorsement of the linked website, its content, or any associated product or service. We accept no liability for any loss or damage arising from your use of external websites accessed through links on our site.

If you wish to link to our Website, you may do so to our homepage or published articles. However, you must not create a link that implies any association, approval, or endorsement by ISOBiotech unless we have expressly agreed to this in writing. We reserve the right to withdraw consent to link at any time.

Privacy

The collection and use of personal information you provide to us through the Website is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.

By using this Website and our Services, you acknowledge that you have read and agreed to our Privacy Policy. We encourage you to review it to understand how we collect, use, and protect your personal information.

Confidentiality

All personal information you provide to us will be handled in a confidential manner in accordance with our Privacy Policy. We implement appropriate security measures to protect your information from unauthorised access.

However, due to the nature of internet communications, we cannot guarantee complete confidentiality for all aspects of your use of this Website, as third parties may have the ability to intercept data transmitted over public networks. We encourage you to avoid transmitting sensitive information through unsecured channels.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms, the Website, or our products shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia. We retain the right to bring proceedings against you in your country of residence or any other appropriate jurisdiction for breach of these Terms.

Contact Us

If you have any questions about these Terms and Conditions, or wish to request a licence to use our intellectual property, please contact us:

• General enquiries: info@isobiotech.com.au
• Customer service: customerservice@isobiotech.com.au
• IPA™ licensing: IPAlicense@isobiotech.com.au
• Postal address: P.O. Box 922, Toowong DC, Brisbane QLD 4066, Australia